Privacy Policy

Updated 7 November 2026

Help My Child (Pty) Ltd (“Help My Child”, “we”, “us”) respects your privacy. This policy explains what personal information we collect through helpmychildcpd.com, how we use it, and your rights.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa. Where they apply, we also comply with the EU General Data Protection Regulation (GDPR) and the UK GDPR.

Who we are
Help My Child (Pty) Ltd, 15 Roux Street, Somerset West, 7130, South Africa.
Information Officer: Jouré Rustemeyer
Email: info@helpmychildcpd.com

What we collect

Account information: name, email address and password when you register.
Purchase information: name, email address, billing address and order details. Payments are processed by secure third-party payment providers. We do not see or store your card or banking details.
Course information: your progress, test results and assignments, and the details needed to issue your certificate.
Communications: anything you send us by email or through forms on this website, including enquiries and affiliate applications.
Newsletter: your email address, if you subscribe.
Technical information: IP address, browser type, device and pages visited, collected through cookies.

Why we use it

To create and manage your account and give you access to your courses.
To process payments and keep financial records.
To issue certificates and CPD documentation.
To respond to your questions and complaints.
To send newsletters and course updates, if you have agreed to receive them.
To understand how visitors use this website, and to maintain, secure and improve it.

Our legal grounds are: performance of our contract with you, compliance with legal obligations (such as tax records), our legitimate interest in running and improving our services, and your consent (for newsletters and analytics cookies).

Who we share it with
We do not sell your personal information. We share it only with service providers who help us run this website and our courses, and only as far as they need it:

Payment processing: third-party payment providers, who process your payment under their own privacy policies.
Website hosting: xneelo (South Africa).
Email newsletters: Mailblaze.
Website analytics: Google Analytics, which collects information about how visitors use the website.

We may also disclose information where the law requires it.

International transfers
Our website is hosted in South Africa. Some service providers, including Google and international payment providers, may process information outside South Africa or outside your own country. Where this happens, we rely on providers that offer adequate protection for personal information, as required by POPIA and the GDPR.

How long we keep it

Account and course records: for as long as your account remains active, so that you keep lifetime access to your courses and certificates.
Financial records: five years, as required by South African tax law.
Newsletter details: until you unsubscribe.
Enquiries: for as long as needed to deal with them.

Cookies
We use essential cookies to keep you logged in and to make the website work. We also use Google Analytics cookies to understand how visitors use the website. These are set only with your consent. You can block cookies in your browser settings, but some parts of the website, including course access, may then not work.

Security
We use reasonable technical and organisational measures to protect your personal information, including encrypted (SSL) connections. No system is completely secure, and we cannot guarantee absolute security.

Children
Our courses are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

Your rights
You may ask us to:

tell you what personal information we hold about you and give you a copy
correct or update your information
delete your information (we may need to keep financial records)
stop or limit how we use your information, or object to its use
stop sending you marketing emails (you can also use the unsubscribe link in any email)
transfer your information to another organisation, where applicable

To make a request, email info@helpmychildcpd.com. We will respond within 30 days.

If you are not satisfied with our response, you may complain to the Information Regulator (South Africa) at inforegulator.org.za, or to the data protection authority in your own country.

Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.

Contact
Questions about this policy or your personal information: info@helpmychildcpd.com